We are sure you will find ordering from Tri Kit Online easy but if you have any questions or encounter any problems please email us at sales@trikitonline.co.uk or call us on 01482 778874 to speak to a member of the mail order team. PLEASE NOTE: please use this email address if you want to communicate with us. Tax charges Shipping & Handling for UK Orders Please note all our parcels are sent out by First Class Recorded Delivery and will need a signature on delivery. Shipping & Handling for International Orders Online Security Privacy General Security Information Other web sites Terms and Conditions 1. Terms and Conditions When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed. 2. Description of Services We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site. 3. Registration Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process. In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. 4. Code of Conduct We do not control or screen the content of what is posted to, from or via our web site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not. You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to transmit to, from or via or post on our web site anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form. We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this. We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith. 5. Proprietary Rights and Licences We own or are licensed to use all intellectual property rights (including all copyrights, patents, trade marks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the web site and services and any data (including data obtained from you during the registration process) generated by users of the web site and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. When you transmit or post any material to or on our web site, you grant to us non-exclusive, world wide, perpetual, royalty free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you. 6. Advertisements and Promotions 7. External Links 8. Disclaimer of Warranties. You agree that: 8.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense; 8.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions. 9. Indemnity 10. Limitation of Liability You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 100 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever. 11. Use and Storage 12. Suspension and Termination 13. General Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement link at the bottom of every page. If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts. Pricing Statement Out of Stock Items Returns Policy If you need to refund or exchange an item, please call us at the earliest convenience prior to returning the product to us. Returns and Exchanges Policy If you change your mind about your purchase, we are happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch. Unless the product is faulty, all additional postage costs for returning items will be at your expense. Clothing Returns We're happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment. If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to Tri Kit Online. Clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return. Further Questions? Email sales@trikitonline.com Right to Cancel Warranty Policy We are here to help! Please email us at sales@trikitonline.co.uk or call 01482 778874 if you have any questions. Telephone: 01482 778874
All prices on our website are shown inclusive of VAT at 15.0%.
All UK orders carry a shipping charge of £3.00 regardless of the size or weight of your order, please note standard shipping 3-5 days delivery time.
We only ship EU Countries, Parcels will be sent out via royal mail first class post, please allow 5-10 days for delivery
All transactions made on www.tikitonline.co.uk are made on a secure server utilising Sage Pay. This is housed at our ISP (internet service provider) offices behind a firewall for both electronic and physical security. All traffic to and from you (the user) is encrypted and is extremely unlikely to be decrypted by a third party. In a secure mode, a browser will display the URL address beginning "https" (The "s" stands for secure) rather than the standard "http" as well as some form of security symbol such as a padlock.
This privacy statement sets out how Tri Kit Online will store and use information relating to you. This applies to the entire web site Tri Kit Online is a trading name of Tri Kit Online. We are committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Tri Kit Online is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
It is important that you carefully read these terms and conditions of use before you register with sigmasport.co.uk because your use of our website is subject to them.
Thank you for using Tri Kit Online, which is the trading name of Tri Kit Online. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.
You are able to benefit by using our web site from a large number of online services and resources which include information, directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our web site.
You are responsible for anything which you transmit or receive to, from or via or post on our web site.
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trade marks, service marks, patents or other proprietary rights and laws.
We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.
8.1: your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights;
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Tri Kit Online reserve the right to alter prices and specifications without further notice.
If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in stock items by the next working day at the latest.
We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.
The Consumer Protection (Distance Selling) Regulations 2000 which came into force on 31 October 2000 provide statutory backing for the good business practices which Tri Kit Online already observe. The regulations allow a consumer to return any products (except custom orders) ordered by mail / phone / fax or internet from Tri Kit Online within seven working days for a full refund.
We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.
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